Simply buy a yuMobile scratch card from a shop near you and load the airtime by following the instructions at the back of the card as follows:

1. Lightly scratch the foil off the back of your scratch card to reveal the secret 14-digit number.
2. Enter *130*the 14-digit number#.
3. Press the Call/OK (or green) button.
4. Your phone will display your new credit balance after your scratch card has been successfully credited to your account.
5. Now you've topped up your account and can make and receive calls.

Available denominations are Kshs 10, Kshs 20, Kshs 50, Kshs100,Kshs 250, Kshs 500 and Kshs 1,000.

Eneza Electronic Top Up, the environmental friendly electronic top up service.

1. Visit a retail outlet offering the service.
2. Ask the retailer for the amount of money you need to load your account with.
3. Give him your mobile number and your account will be topped up.
4. Once loaded you will receive a confirmation SMS of the amount loaded.
5. Note: You can load your account with any amount from Kshs.10 to Kshs.99,999

Note: You can load your account with any amount from Kshs.10 to Kshs.99,999

yuMobile allows you to have one number that protects you from giving your actual mobile number but still enables you to receive top-up to your account.

Simply dial *122# and follow the instructions.

Simply share your airtime with friends and family via direct phone-tophone airtime credit transfer of any amount you choose. Sharing airtime on yuMobile is easier and safer as you have complete control over how you share your airtime.

Option 1

To share your airtime you must register or Activate your PIN for share airtime before you use it for the first time.
To activate PIN for share airtime: *140*0000*new PIN#
To share the airtime, dial: *140*AMOUNT*MOBILE NUMBER#

Option 2

Simply dial *122# and follow these instructions:
To register for this service:

1. Dial *122#.
2. Choose option 2 to 'Activate' the service.
3. You will then have to setup a password of your choice e.g. '00000'.
4. You will on successful registration of your password receive a message confirming this and also a random number that you should keep safely.
   Incase you forget your password this random number will be required to reset your password.

(You only need to do this once after which you can use the eneza top up service easily and at your convenience)

1. Dial *122#.
2. Choose option 1 to 'Send Now'.
3. You will be prompted to 'Enter Password'.
4. After entering your password successfully, you will be prompted to 'Enter the Mobile Number'.
5. You will then be prompted to 'Enter the amount'.
6. You will then be asked to confirm the transaction once more to confirm the amount and mobile number you are sending to.
7. On completion of the transaction you will receive an SMS to show the transaction details which will include the Transaction ID, the Mobile Number and the amount that has been successfully transferred.

yuMobile top up gives you the flexibility to share your airtime at a fixed date e.g. at the beginning or end of the month or a date of your choice.

Simply:

1. Dial *122#.
2. Choose option 2 – Schedule transfer.
3. Choose 1- Setup.
4. Enter Password e.g. '00000'.
5. Enter Mobile Number – '075X XXX XXX'.
6. Enter Amount.
7. Enter day of Month.
8. Confirm schedule top up

This service enables you to send and receive one text message of up to 160 characters directly and discreetly to and from your mobile phone. SMS is a discreet and polite way of communicating when talking is not possible.

See Hot deal codes for latest SMS offers.

With yuMobile data, connecting to the internet is easy, fast and fun!Browse popular websites, check your email or simply chat using our connection.

The data price is Kshs.3 per MB or you can choose a data bundle that meets your requirements.

The yuMobile data bundles are as shown below. To access the bundles, dial *156# on your phone and choose from the menu the data bundle of your choice.

Ensure you have the minimum airtime required in order to enjoy the data services:

Go to the internet settings menu in your web enabled phone and input the following information:

You may be required to refer to your phonebook manual to identify the exact location on your handsets, where the above settings must be entered. Please call Customer Experience on Line 100 for assistance.

With MMS, simply share pictures, images and sounds from your mobile phone.
Go to the internet settings menu in your web enabled phone, search for the mms settings and input the following information:

You may be required to refer to your phonebook manual to identify the exact location on your handsets, where the above settings must be entered. Please call Customer Experience on Line 100 for assistance.

Download from over 50,000 ringtones, games, wallpapers and themes for your phone from the exclusive yu wap portal.

Go to the internet settings menu in your web enabled phone, search for the mms settings and input the following information:

yuMobiel Wap settings

These settings are generic and may vary from handset to handset.
You may be required to refer to your phonebook manual to identify the exact location on your handsets, where the above settings must be entered. Please call Customer Experience on Line 100 for assistance.

Ring-back ringtones with a personality

A Ring-back Tone (RBT) or Audible Ringing Tone is the audible ringing that is heard on the telephone line by the calling party after dialing and prior to the call being answered at the receiving end.

Greet your callers with your choice of music!
Choose from our wide list of local and international songs ranging from RnB, Hiphop, religious and classical tunes.

To activate simply dial 850 from your phone and follow the voice prompts and browse through the list of songs we have.
To see our wide variety of songs you may also visit: www.yu.co.ke/dunda

Calls to 850 will be charged at 1/- for every 3 mins.
Subscription & renewals to dunda will cost 10/- per month.
Song downloads will cost 15/- per song.
Song renewals will cost 15/- per month.
You can download amongst others: Hiphop, Local, Benga, R&B

To let your friends, family or colleagues know that you have changed your phone number, simply activate the I-MOVED service on your phone in 3 easy steps;

From your yuMobile line

Step 1

Send an sms from your yu number with the details of your other number (Zain, Safaricom or Orange) as follows: "Activate 2547xxxxxxxx" to 807 (please do not input the "+" when typing in the number).

You will get a reply: "Subscription Successful 25475xxxxxxx" this will confirm successful subscription by your line

Step 2

Send a second sms from your yu number with the following characters "Activate" to 807.
You will get the reply; "Subscription Successful 25475xxxxxxx" this will confirm successful subscription by your yu line.

From your old number

Step 3

Now you need to go to your old number and set unconditional (Divert ALL) call forwarding to +254750008000.

It's the easy way to keep in touch when you move and it's absolutely free!

With yuCash, you can now send and receive money instantly and securely through your mobile phone. You can enjoy a variety of innovative and convenient mobile payment services:

This sim card is preloaded with the yuCash menu. To start enjoying the services:

1. Visit a yuCash Agent.
2. Fill in and sign a Customer Registration Form. Attach a copy of your National ID, Passport, Military ID or Diplomatic ID.
3. Hand in the form to the agent and get registered in the yuCash system Upon successful registration, you will receive a confirmation number directly from yuCash by SMS .

Then

1. Go to yuMobile Zone and see the yuCash option.
2. Send a SMS with the words 'YUCASH UP' to 777.
3. Allow 2 to 3 minutes for the menu to become interactive.

Activate your yuCash account using the yuCash menu. The confirmation number will be required.

Start enjoying the yuCash services.